How Concierge Care Makes Diabetes Care Easier

Digitally enabled healthcare integrates data, leverages artificial intelligence, and applies insights to improve healthcare – helping people with chronic conditions, like diabetes, better manage their health. This includes improving care delivery, experiences, and outcomes. Digital tools and technologies have the power to synthesize lab results and personal habits, analyze community trends, and scan decades of comparison data to offer relevant solutions and treatments. The delivered care is not only holistic, but more personal with access right at people’s fingertips.

Driving a digital-first approach provides people the opportunity to engage in their healthcare through a spectrum – digital, virtual, and face-to-face. Many people prefer to have this choice because it gives them options to conveniently fit healthcare services into their busy schedules. One example of this digital-first approach is the concierge care program, which Carelon offers through collaborations with health plans like Elevance Health-affiliated health plans. This program supports individuals with chronic conditions – such as Crohn’s disease, diabetes, or congestive heart failure.

The concierge care program combines leading technology, clinical and case management support, and educational tools to assist individuals in better managing their health. People with Type 2 diabetes specifically can read curated informational materials about their condition and take part in virtual exercises that help them improve their health and well-being. They can also set personal goals and develop customized plans with their care managers using the app, in addition to connecting via phone call. Individuals can engage with their care managers and health educators through in-app text messaging. By logging their symptoms in real time, participants enable care managers to monitor symptoms and proactively offer assistance when needed.

At the onset, the care management team works with participants enrolled in the program to help them navigate their care journey and address their overall health. The concierge care program is designed to tailor a plan specifically for each person and their health condition, all with the intention of supporting them to lead an informed and healthier lifestyle. The program features a personalized approach which includes goal setting, healthy eating guidance, stress reducing tips and ideas to encourage good sleeping habits. Imagine logging meals, tracking daily fitness activities, and monitoring medications, all while a care management team of trained healthcare professionals is available to review and connect with you to put resources in place to navigate your healthcare journey.

By supporting individuals to be at the helm of their healthcare and giving them seamless access to care across digital, virtual, and physical environments, they can engage in improving their health when, where and how they want to. Elevance Health is committed to enhancing the healthcare experience, addressing complex healthcare challenges, and helping consumers improve their health and well-being.

Health is a life-long journey. Improving health often requires a team, and health plans are part of that team. We want to help individuals to manage conditions like Type 2 diabetes and ensure they receive the right care at the right time.