We are taking a holistic view that can transform health. It's one that considers the social factors that contribute to individual health and partnering in the smartest ways to improve it.
Community Connected Care Identifies and Resolves Health-Related Social Needs
The Community Connected Care program helps address gaps in care by using the power of data analytics to identify the social needs of health plan members and the barriers they experience in accessing healthcare. We then connect these members to care and resources in the ways that suit them best, such as online through our Sydney Health platform, by telephone, or in-person. We also collaborate with community-based organizations (CBOs), including food banks, area agencies on aging, and other non-profits, to provide these members with support and resources.
Accelerating Food as Medicine Strategy
At Elevance Health, we believe the entire health system needs to work together to prioritize healthy food. We have implemented an enterprise-wide strategy using food as medicine to improve clinical and quality outcomes while also addressing gaps in federal nutrition program enrollment.
Tackling Loneliness Through the Member Connect Program
Our Member Connect program reaches out to Medicare members living in socially isolated circumstances and those who are newly widowed, living with a serious or terminal illness, or have been diagnosed with dementia. Members are matched with a community-based social care partner who helps to overcome barriers to social health, such as the loss of a spouse or a lack of transportation to activities.
Nearly 80% of members participating in the Member Connect program report changing something about how they take care of themselves, including self-care, exercise, and healthier eating habits.
400+ additional Associates became Member Connect Phone Pals in 2023.
