Helping Members Find Personalized Care
How a health plan helps navigate complex health challenges: Learn how personalized care and expert resources transformed Erinn's healthcare journey.
Total Health Complete:
Dedicated Family Advocates for Whole Health
In 2023, we launched Total Health Complete, a proactive and integrated approach to member engagement and care management. With just one call, members are matched with a Dedicated Family Advocate (DFA), a healthcare system expert who will serve as a single point of contact. The DFA helps navigate everything from understanding benefits to managing the most complex health issues, such as a cancer diagnosis or a behavioral health concern.
Total Health Complete supported more than 1.2 million members in 2023.
Learn more about
Dedicated Family Advocates
My Health Advocate:
A Trusted Advisor
Our Medicare Advantage strategy prioritizes the whole health of our older members, including life circumstances that can be a barrier to better health. In 2023 we launched My Health Advocate, an innovative model that provides Medicare-eligible members with a new kind of personalized, relationship-based customer service.
Learn more about
My Health Advocate
The Community Resource Navigator:
Supporting Members with Cultural Humility
To support our Commercial members, we created the Community Resource Navigator (CRN) program, an offering that employers can leverage through their Employee Assistance Program (EAP).
The CRN program gives members access to resource navigators — in the workplace or virtually — who are matched with each employee to align with language and culture. Navigators work with employees one-on-one to identify needs and connect them to things like childcare, eldercare, food resources, housing, transportation, and financial assistance. The program also includes resources that help managers support employees in need. The CRN program has helped thousands of workers connect with community-based social support.
