Who We Serve

Serving with a Purpose:

Our over 100,000 associates serve approximately 115 million people at every stage of their healthcare journey. We address a full range of needs with an integrated whole-health approach, powered by industry-leading capabilities and a highly accessible digital platform for health.

BC or BCBS Licensed Plans (3)

BC or BCBS Licensed Plans + Medicaid (11)

Medicaid (13)

Medicare (24)

Our Strategy

Elevance Health is evolving from a traditional health insurance company into a diversified healthcare services organization serving the physical, behavioral, social, and pharmacy needs of consumers. We are working toward transforming the healthcare system with a strategy designed to provide equitable, affordable, person-centered healthcare:

At Elevance Health, our strategy to become a lifetime, trusted health partner comes to life through four core areas:

Whole Health

We partner to address physical, behavioral, and social needs to improve health, affordability, quality, equity, and access for individuals and communities.

Exceptional Experiences

We put the people we serve at the center of all that we do, exceed expectations, and optimize health outcomes.

Care Provider Enablement

We will be the easiest payer to work with by supporting care provider partners with data, insights, and tools they need to deliver exceptional care for our customers.

Digital Solutions

We use digital technologies to transform the way we operate our business and interact with consumers.

Culture Connected to Strategy

We create a culture that transforms our business to compete and succeed in a changing marketplace.

Identifying Critical Sustainability Issues

We use sustainability reporting to set goals, measure our performance, and manage change to ensure that our operations are economically, environmentally, and socially responsible.

As industry leaders in sustainability, we are committed to understanding which sustainability issues are most important and how best to meet our goals. In 2023, we adopted a new method for identifying critical sustainability issues, known as double materiality. This approach analyzes sustainability in two ways:

The importance of sustainability issues to Elevance Health's business, including the ability to meet financial, strategic, reputational, operational, and regulatory objectives.
The importance of sustainability issues to Elevance Health's external ecosystems, including the communities we serve and the environment.

Elevance Health Double Materiality Matrix

Working with a leading third-party sustainable business consultancy, our Sustainability, Enterprise Risk Management, and Strategy teams conducted a double materiality assessment to identify critical sustainability issues that matter to our internal and external stakeholders. As part of this process, we:

Identified sustainability topics relevant to the healthcare sector.
Reviewed our enterprise risk register and enterprise strategic framework.
Reviewed sustainability topic weightings from third-party frameworks/ratings, including SASB, Sustainalytics, MSCI, ISS, JUST and S&P SAM.
Reviewed current and emerging sustainability risks.
Benchmarked our progress against that of our peers and reviewed emerging U.S. healthcare industry trends.
Developed initial impact scoring and a corresponding materiality matrix.
Engaged over 200 internal and external stakeholders via a survey to capture perceived business and societal/environmental impacts.
Engaged 20 executives across corporate functions via a workshop to gather feedback on the initial prioritization of sustainability issues.